21+ Only

Responsible Gaming at dc111

We care about your wellbeing. Gambling should be fun and within your control — here's how we help you stay safe.

Gambling Should Be Entertainment — Not a Necessity

At dc111, we believe that online gaming and sports betting are best enjoyed as a form of entertainment. Whether you are placing a wager on a Bangladesh Premier League cricket match, spinning the reels on a favourite slots title, or testing your skills at the live casino tables, every session should stay fun, controlled, and well within your personal budget.

We understand that for a small number of players, gambling can stop feeling like entertainment and begin to feel like a compulsion. Recognising this early and acting on it is a sign of strength, and dc111 is committed to providing you with every tool you need to maintain healthy gaming habits. Our responsible gaming framework is built around transparency, player autonomy, and genuine care for the Bangladeshi community we serve.

⚠️ Important: Gambling can be addictive. Never bet money you cannot afford to lose. Do not chase losses. If gambling is causing stress, financial hardship, or relationship problems, please use the tools on this page or contact our support team immediately at [email protected].

Problem gambling affects people from all walks of life across Dhaka, Chittagong, Sylhet, and every other city in Bangladesh. The warning signs include spending more money or time on gambling than planned, borrowing money to gamble, hiding gambling activities from family and friends, feeling anxious or irritable when not gambling, and continuing to gamble despite repeated financial losses.

If you recognise any of these signs in yourself or someone you know, please do not hesitate to use the responsible gaming features available in your dc111 account, or reach out to our support team at any time. You are not alone, and help is always available.

Our Responsible Gaming Tools

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Self-Exclusion

Request a temporary or permanent self-exclusion from your account to pause all gaming activity when you need a break.

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Session Time-Out

Set a cooling-off period — from 24 hours to 6 weeks — so you can step away and regain perspective without closing your account.

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Deposit Limits

Set daily, weekly, or monthly deposit limits on your account to keep your spending within a budget you choose.

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Reality Check Reminders

Enable session-duration alerts that remind you how long you have been playing, helping you stay aware of the time you spend.

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Age Verification

dc111 is strictly for players aged 21 and above. We verify age during registration and may request additional proof at any time.

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Professional Support

Our dedicated support team is available to help you access any responsible gaming tool or connect you with professional counselling resources.

dc111's Commitment to You

We treat every player as a real person — not just an account number. Our team actively monitors for signs of problem gambling and will proactively reach out if we notice unusual patterns. SSL-encrypted data and fair-play certified game outcomes mean you can trust that the platform itself is always honest. If you ever have concerns, our door is open 24/7.

Frequently Asked Questions

Log in to your dc111 account, navigate to the Account Settings section, and look for the Responsible Gaming or Deposit Limits option. You can set a daily, weekly, or monthly cap in Bangladeshi Taka. Limits take effect immediately and can only be reduced instantly — increases have a 24-hour cooling period for your protection.

Self-exclusion is a voluntary tool that lets you block access to your dc111 account for a set period. You can choose a short break of 24 hours, a medium pause of up to 6 weeks, or a permanent exclusion if you feel you need a complete stop. During any exclusion period, you will not be able to deposit, play, or receive any promotional offers. To request self-exclusion, contact our support team at [email protected].

No. dc111 is strictly for adults aged 21 and above. We carry out age verification during the registration process and may ask for supporting identity documents at any time. Any account found to belong to a person under 21 will be immediately suspended and any funds will be returned to the original payment method. We strongly encourage parents and guardians to use parental control software to prevent minors from accessing gambling sites.

The first step is acknowledging the concern — and you have already taken that by reading this page. Use the self-exclusion or time-out feature in your account settings straight away. Then contact our support team at [email protected] — we can walk you through additional tools and resources. We also encourage you to speak to a trusted friend, family member, or a mental health professional. Taking a break is always the right call when gambling stops feeling like fun.

Get Help — We Are Here for You

If gambling is causing you distress, do not wait. Our support team operates around the clock, seven days a week, including during Eid, Pohela Boishakh, and all public holidays. Reach out in confidence — all communications are treated with complete discretion.

Support Email

[email protected]

We aim to respond to all responsible gaming enquiries within 2 hours. If the situation is urgent, please state that clearly in your message and our team will prioritise your case immediately.

Ready to Play Responsibly?

When gambling stays fun, it can be a great source of entertainment. Explore dc111's games at your own pace, always within the limits you set.

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