Privacy Policy

At dc111, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you access or use our online casino and sports betting services at dc111.vip. By using our platform, you agree to the terms of this Privacy Policy. We encourage all users — especially those in Dhaka, Chittagong, Sylhet, and across Bangladesh — to read this document carefully before registering or placing any wager.

This policy applies to all visitors, registered members, and active players on the dc111 platform, regardless of the device or network used. We are committed to maintaining the confidentiality and security of your data in compliance with internationally recognised data protection best practices. This Privacy Policy may be updated periodically; continued use of dc111 following any revision constitutes acceptance of the updated terms.

1. Information We Collect

When you register an account, make a deposit, request a withdrawal, or contact our support team, dc111 may collect the following categories of personal data:

• Identity data: full name, date of birth, gender, and nationality — required to verify your age (21+ only) and comply with Know Your Customer (KYC) standards.
• Contact data: email address, mobile number, and residential address (city/district within Bangladesh, e.g., Dhaka, Khulna, Rajshahi).
• Financial data: transaction records, payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other local bank references), deposit history, and withdrawal requests.
• Technical data: IP address, browser type, device identifiers, operating system, session duration, page visit logs, and geolocation data (country/region level only).
• Usage data: game history, betting patterns, bonus redemptions, tournament participation, and preferences saved within your account settings.

2. How We Use Your Information

dc111 uses the information we collect for the following lawful purposes:

• Account management: creating and maintaining your player profile, processing deposits and withdrawals via bKash, Nagad, Rocket, and local banking partners, and resolving account-related queries.
• Security and fraud prevention: verifying player identity, detecting suspicious activity, preventing money laundering, and enforcing our Responsible Gaming commitments including the 21+ age requirement.
• Service improvement: analysing aggregated usage data to improve game selection, enhance platform performance, optimise payment processing speeds, and personalise your experience.
• Marketing communications: sending you relevant promotional offers, bonus updates, and platform news — only with your prior consent, and always with a clear opt-out mechanism.

3. Cookies and Tracking Technologies

dc111 uses cookies and similar tracking technologies to ensure the website functions correctly and to improve your browsing experience. Cookies are small text files stored on your device. We use essential cookies (required for site operation, login session management, and secure payment flows), performance cookies (anonymous analytics to measure page load speeds and user journeys), and preference cookies (saving your selected language, currency display, and game filters). You may configure your browser to refuse non-essential cookies. Please note that disabling certain cookies may limit access to some platform features. We do not use third-party advertising cookies or cross-site behavioural tracking networks.

4. Data Sharing and Third Parties

dc111 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share limited data with trusted service partners strictly as necessary to operate our platform:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the transaction data required to process your deposit or withdrawal securely.
• Identity verification providers: KYC partners may receive document scans and identity data solely for regulatory age and identity verification purposes.
• Technology and hosting providers: server infrastructure partners who store platform data under strict confidentiality agreements and industry-standard security controls.
• Legal authorities: we may disclose data to law enforcement or government bodies when required by applicable law or court order, in which case we will notify you unless prohibited from doing so.

5. Data Retention

dc111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with legal, accounting, or reporting obligations. In practice: active account data is retained throughout your membership; transaction records are retained for a minimum of five years to satisfy financial record-keeping requirements; marketing preferences and communications logs are deleted within 12 months of account closure or opt-out, whichever comes first. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing and salting, two-factor authentication options for player accounts, regular security audits and penetration testing of our infrastructure, and strict access control policies limiting staff access to personal data on a need-to-know basis. While no online platform can guarantee absolute security, dc111 is committed to maintaining a safe and reliable environment for all players across Bangladesh.

7. Your Rights as a User

As a dc111 member, you have the following rights with respect to your personal data: the right to access a copy of the personal data we hold about you; the right to request correction of inaccurate or incomplete data; the right to request deletion of your data (subject to any legal retention obligations we must fulfil); the right to withdraw consent for marketing communications at any time; and the right to request restriction of processing in certain circumstances. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 3 business days and endeavour to resolve it within 30 days.

8. Children and Age Restrictions

dc111 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a user under the age of 21 has provided personal data or has registered an account, we will immediately suspend that account, delete the associated data, and reverse any financial transactions where possible. Parents and guardians in Bangladesh are encouraged to use parental control software to prevent minors from accessing online gaming or betting platforms.

9. International Data Transfers

dc111 primarily operates its data infrastructure within secure server environments. In some cases, your data may be processed or stored outside Bangladesh by our technology and hosting partners. Where this occurs, we ensure appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. By using dc111, you consent to such transfers being made on your behalf in accordance with the terms set out here.

10. Changes to This Privacy Policy

dc111 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of dc111 after any modification constitutes your acceptance of the revised Privacy Policy. If you have any questions or concerns about this policy, please contact us at [email protected].